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Table 1 General characteristics of female toll collectors

From: The relationship between emotional labor status and workplace violence among toll collectors

  Toll collectors (n = 264) Workplace Violence p-value
Yes (n = 235) No (n = 29)
N (%) N (%) N (%)
Age
 30–39 7 (2.7) 6 (85.7) 1 (14.3) 0.575
 40–49 96 (36.4) 88 (91.7) 8 (8.3)  
 50–59 161 (61.0) 141 (87.6) 20 (12.4)  
Years of service
 Less than 5 years 23 (8.7) 20 (87.0) 3 (13.0) 0.715
 5 to 10 years 61 (23.1) 56 (91.8) 5 (8.2)  
 10 years or more 180 (68.2) 159 (88.3) 21 (11.7)  
Employment status
 Permanent worker 261 (98.9) 234 (89.7) 27 (10.3) 0.033
 Temporary worker 3 (1.1) 1 (33.3) 2 (66.7)  
Shift-work type
 Regular 3 shifts 155 (58.7) 130 (83.9) 25 (16.1) 0.003
 Irregular 3 shifts 94 (35.6) 92 (97.9) 2 (2.1)  
 Others 15 (5.7) 13 (86.7) 2 (13.3)  
Working hours (per week)
 40 h or less 249 (94.3) 225 (90.4) 24 (9.6) 0.015
 More than 40 h 15 (5.7) 10 (66.7) 5 (33.3)