Table 2 Incidence of workplace violence by workplace violence types in female toll collectors
From: The relationship between emotional labor status and workplace violence among toll collectors
Number | (%) | Per month | ||
|---|---|---|---|---|
Mean | ±SD | |||
Workplace violence | ||||
Yes | 235 | (89.0) | 4.2 | ±8.8 |
No | 29 | (11.0) | ||
Subcategories | ||||
Unreasonable demand | ||||
Yes | 145 | (54.9) | 2.8 | ±3.1 |
No | 119 | (45.1) | ||
Insulting remark | ||||
Yes | 221 | (83.7) | 4.1 | ±4.7 |
No | 43 | (16.3) | ||
Swearing/Verbal abuse | ||||
Yes | 199 | (75.4) | 3.6 | ±5.0 |
No | 65 | (24.6) | ||
Physical violence | ||||
Yes | 12 | (4.6) | 2.0 | ±1.4 |
No | 252 | (95.5) | ||
Sexual harassment | ||||
Yes | 104 | (39.4) | 2.5 | ±3.5 |
No | 160 | (60.6) | ||