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Table 2 Incidence of workplace violence by workplace violence types in female toll collectors

From: The relationship between emotional labor status and workplace violence among toll collectors

  Number (%) Per month
Mean ±SD
Workplace violence
 Yes 235 (89.0) 4.2 ±8.8
 No 29 (11.0)   
Subcategories
 Unreasonable demand     
  Yes 145 (54.9) 2.8 ±3.1
  No 119 (45.1)   
 Insulting remark
  Yes 221 (83.7) 4.1 ±4.7
  No 43 (16.3)   
 Swearing/Verbal abuse
  Yes 199 (75.4) 3.6 ±5.0
  No 65 (24.6)   
 Physical violence
  Yes 12 (4.6) 2.0 ±1.4
  No 252 (95.5)   
 Sexual harassment
  Yes 104 (39.4) 2.5 ±3.5
  No 160 (60.6)