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Table 3 Mean scores on the Korean Emotional Labor Scale and respective mean scores according to the presence of workplace violence in female toll collectors

From: The relationship between emotional labor status and workplace violence among toll collectors

  Toll collectors (n = 264) Workplace Violence
Yes (n = 235) No (n = 29) p-value
Mean ±SD Mean ±SD Mean ±SD
Emotional demanding and regulation 78.86 ±13.70 80.03 ±13.48 69.43 ±11.89 <0.001
Overload and conflict in customer service 72.43 ±17.22 73.57 ±17.27 63.22 ±13.96 0.002
Emotional disharmony and hurt 73.53 ±17.00 75.20 ±16.32 59.96 ±16.49 <0.001
Organizational surveillance and monitoring 63.38 ±20.45 65.39 ±20.15 47.13 ±15.04 <0.001
Organizational supportive and protective system 59.97 ±18.27 60.61 ±18.66 54.84 ±13.92 0.109