Table 3 Mean scores on the Korean Emotional Labor Scale and respective mean scores according to the presence of workplace violence in female toll collectors
From: The relationship between emotional labor status and workplace violence among toll collectors
Toll collectors (n = 264) | Workplace Violence | ||||||
|---|---|---|---|---|---|---|---|
Yes (n = 235) | No (n = 29) | p-value | |||||
Mean | ±SD | Mean | ±SD | Mean | ±SD | ||
Emotional demanding and regulation | 78.86 | ±13.70 | 80.03 | ±13.48 | 69.43 | ±11.89 | <0.001 |
Overload and conflict in customer service | 72.43 | ±17.22 | 73.57 | ±17.27 | 63.22 | ±13.96 | 0.002 |
Emotional disharmony and hurt | 73.53 | ±17.00 | 75.20 | ±16.32 | 59.96 | ±16.49 | <0.001 |
Organizational surveillance and monitoring | 63.38 | ±20.45 | 65.39 | ±20.15 | 47.13 | ±15.04 | <0.001 |
Organizational supportive and protective system | 59.97 | ±18.27 | 60.61 | ±18.66 | 54.84 | ±13.92 | 0.109 |