Skip to main content

Table 4 Beta coefficients and standard errors for the Korean Emotional Labor Scale according to workplace violence in female toll collectors

From: The relationship between emotional labor status and workplace violence among toll collectors

  Crude   Adjusteda
β SE p-value   β SE p-value
Emotional demanding and regulation 10.60 2.62 <0.001   9.27 2.63 <0.001
Overload and conflict in customer service 10.35 3.34 0.002   9.54 3.39 0.005
Emotional disharmony and hurt 15.24 3.22 <0.001   13.36 3.23 <0.001
Organizational surveillance and monitoring 18.26 3.87 <0.001   15.53 3.84 <0.001
Organizational supportive and protective system 5.76 3.58 0.109   4.87 3.62 0.180
  1. aβ coefficients and standard errors were estimated using a linear regression analysis adjusted for age, years of service, shift-work type, and working hours (per week)