Skip to main content

Table 4 Beta coefficients and standard errors for the Korean Emotional Labor Scale according to workplace violence in female toll collectors

From: The relationship between emotional labor status and workplace violence among toll collectors

 

Crude

 

Adjusteda

β

SE

p-value

 

β

SE

p-value

Emotional demanding and regulation

10.60

2.62

<0.001

 

9.27

2.63

<0.001

Overload and conflict in customer service

10.35

3.34

0.002

 

9.54

3.39

0.005

Emotional disharmony and hurt

15.24

3.22

<0.001

 

13.36

3.23

<0.001

Organizational surveillance and monitoring

18.26

3.87

<0.001

 

15.53

3.84

<0.001

Organizational supportive and protective system

5.76

3.58

0.109

 

4.87

3.62

0.180

  1. aβ coefficients and standard errors were estimated using a linear regression analysis adjusted for age, years of service, shift-work type, and working hours (per week)