From: The relationship between emotional labor status and workplace violence among toll collectors
Crude | Adjusteda | ||||||
---|---|---|---|---|---|---|---|
β | SE | p-value | β | SE | p-value | ||
Emotional demanding and regulation | 10.60 | 2.62 | <0.001 | 9.27 | 2.63 | <0.001 | |
Overload and conflict in customer service | 10.35 | 3.34 | 0.002 | 9.54 | 3.39 | 0.005 | |
Emotional disharmony and hurt | 15.24 | 3.22 | <0.001 | 13.36 | 3.23 | <0.001 | |
Organizational surveillance and monitoring | 18.26 | 3.87 | <0.001 | 15.53 | 3.84 | <0.001 | |
Organizational supportive and protective system | 5.76 | 3.58 | 0.109 | 4.87 | 3.62 | 0.180 |