Table 2 Differences in Depressive symptom by Emotional labor-related factors and Workplace violence-related factors
Variable | Normal Depressive Symptom | ||
|---|---|---|---|
N (%) | N (%) | P-value* | |
Emotional labor | |||
Emotional demanding and regulation | |||
Low risk group | 178 (92.2) | 15 (7.8) | 0.1 |
High risk group | 73 (85.9) | 12 (14.1) | |
Overload and conflict in customer service | |||
Low risk group | 191 (92.3) | 16 (7.7) | 0.057 |
High risk group | 60 (84.5) | 11 (15.5) | |
Emotional disharmony and hurt | |||
Low risk group | 195 (93.8) | 13 (6.3) | < 0.001† |
High risk group | 56 (56.0) | 14 (20.0) | |
Organizational surveillance and monitoring | |||
Low risk group | 192 (93.7) | 13 (6.3) | < 0.001† |
High risk group | 59 (80.8) | 14 (19.2) | |
Organizational supportive and protective system | |||
Low risk group | 180 (91.8) | 16 (8.2) | 0.178 |
High risk group | 71 (86.6) | 11 (13.4) | |
Workplace violence | |||
Experience of psychological and sexual violence from customer | |||
Low risk group | 138 (93.2) | 10 (6.8) | 0.076 |
High risk group | 113 (86.9) | 17 (13.1) | |
Experience of psychological and sexual violence from supervisor and coworker | |||
Low risk group | 212 (93.4) | 15 (6.6) | < 0.001† |
High risk group | 39 (76.5) | 12 (23.5) | |
Experience of physical violence from customer, supervisor and coworker | |||
Low risk group | 245 (90.1) | 27 (9.9) | 0.417 |
High risk group | 6 (100.0) | 0 (0) | |
Organizational protective system for workplace violence | |||
Low risk group | 239 (90.9) | 24 (9.1) | 0.167 |
High risk group | 12 (80.0) | 3 (20.0) | |
Total | 251 (90.3) | 27 (9.7) | |