Table 3 Odds ratios for Depressive symptom according to emotional labor and Workplace violence
Variable | Crude OR (95% CI) | Adjusted OR* (95% CI) | |
|---|---|---|---|
Emotional labor | |||
Emotional demanding and regulation (ref. Low risk group) | High risk group | 1.95 (0.87–4.37) | 1.43 (0.58–3.48) |
Overload and conflict in customer service (ref. Low risk group) | High risk group | 2.19 (0.96–4.97) | 1.61 (0.63–4.08) |
Emotional disharmony and hurt (ref. Low risk group) | High risk group | 3.75 (1.67–8.44)† | 2.93 (1.17–7.36)† |
Organizational surveillance and monitoring (ref. Low risk group) | High risk group | 3.51 (1.56–7.87)† | 3.18 (1.29–7.86)† |
Organizational supportive and protective system (ref. Low risk group) | High risk group | 1.74 (0.77–3.94) | 1.43 (0.59–3.43) |
Workplace violence | |||
Experience of psychological and sexual violence from customer (ref. Low risk group) | High risk group | 2.08 (0.92–4.71) | 1.60 (0.67–3.85) |
Experience of psychological and sexual violence from supervisor and coworker (ref. Low risk group) | High risk group | 4.35 (1.89–10.00)† | 4.07 (1.58–10.50)† |
Experience of physical violence from customer, supervisor and coworker (ref. Low risk group) | High risk group | 0 (0) | 0 (0) |
Organizational protective system for workplace violence (ref. Low risk group) | High risk group | 2.49 (0.66–9.44) | 1.66 (0.40–6.87) |