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Table 3 Odds ratios for Depressive symptom according to emotional labor and Workplace violence

From: Emotional labor, workplace violence, and depressive symptoms in female Bank employees: a questionnaire survey using the K-ELS and K-WVS

Variable   Crude OR (95% CI) Adjusted OR* (95% CI)
Emotional labor
Emotional demanding and regulation (ref. Low risk group) High risk group 1.95 (0.87–4.37) 1.43 (0.58–3.48)
Overload and conflict in customer service (ref. Low risk group) High risk group 2.19 (0.96–4.97) 1.61 (0.63–4.08)
Emotional disharmony and hurt (ref. Low risk group) High risk group 3.75 (1.67–8.44)† 2.93 (1.17–7.36)†
Organizational surveillance and monitoring (ref. Low risk group) High risk group 3.51 (1.56–7.87)† 3.18 (1.29–7.86)†
Organizational supportive and protective system (ref. Low risk group) High risk group 1.74 (0.77–3.94) 1.43 (0.59–3.43)
Workplace violence
Experience of psychological and sexual violence from customer (ref. Low risk group) High risk group 2.08 (0.92–4.71) 1.60 (0.67–3.85)
Experience of psychological and sexual violence from supervisor and coworker (ref. Low risk group) High risk group 4.35 (1.89–10.00)† 4.07 (1.58–10.50)†
Experience of physical violence from customer, supervisor and coworker (ref. Low risk group) High risk group 0 (0) 0 (0)
Organizational protective system for workplace violence (ref. Low risk group) High risk group 2.49 (0.66–9.44) 1.66 (0.40–6.87)
  1. *Adusted for Age, Obesity, Education, Exercise, Drinking, Work hour sufficiency, Employment Status
  2. †p < 0.05