Skip to main content

Table 3 The relative risk of always suppressing emotion at work based on the use of customer service manual by multiple logistic regression model

From: The role of customer service manual on workplace emotional burden in nationwide cross sectional study

Variables Odds ratio (95% confidence interval)
Men Women
Use of customer service manual
 Yes 1.60 (1.39–1.85) 1.55 (1.37–1.74)
 No 1.00 (reference) 1.00 (reference)
  1. Adjusted for covariates including age, monthly household income, education, weekly working hours, job satisfaction, job schedule, job class, occupational classification, and time spent managing customers