The role of customer service manual on workplace emotional burden in nationwide cross sectional study

Table 3 The relative risk of always suppressing emotion at work based on the use of customer service manual by multiple logistic regression model

Variables	Odds ratio (95% confidence interval)
Variables	Men	Women
Use of customer service manual
Yes	1.60 (1.39–1.85)	1.55 (1.37–1.74)
No	1.00 (reference)	1.00 (reference)

Adjusted for covariates including age, monthly household income, education, weekly working hours, job satisfaction, job schedule, job class, occupational classification, and time spent managing customers

ISSN: 2052-4374