|
Variables
|
Odds ratio (95% confidence interval)
|
|---|
|
Rarely
|
Sometimes
|
Always
|
|---|
|
Use of customer service manual (Men)
|
|
Yes
|
1.45 (1.22–1.73)
|
1.94 (1.21–3.13)
|
3.16 (1.38–7.23)
|
|
No
|
1.00 (reference)
|
1.73 (1.36–2.20)
|
2.66 (1.82–3.90)
|
|
Use of customer service manual (Women)
|
|
Yes
|
1.24 (1.06–1.44)
|
1.99 (1.34–2.97)
|
8.85 (3.96–19.75)
|
|
No
|
1.00 (reference)
|
1.77 (1.41–2.21)
|
2.02 (1.47–2.78)
|
- Adjusted for covariates including age, monthly household income, education, weekly working hours, job satisfaction, job schedule, job class, occupational classification, and time spent managing customers
