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Table 5 Comparison of scores on the Korean Emotional Labor Scale between toll collectors and workers in other service occupations

From: The relationship between emotional labor status and workplace violence among toll collectors

  Emotional demanding and regulation Overload and conflict in customer service Emotional disharmony and hurt Organizational surveillance and monitoring Organizational supportive and protective system
Ranking Type of occupation Scorea Type of occupation Scorea Type of occupation Scorea Type of occupation Scorea Type of occupation Scorea
1 Call center operator 17.45 Call center operator 10.04 Toll collector 19.23 Toll collector 8.70 Toll collector 19.59
2 Teller 17.40 After-sales service worker 9.56 Call center operator 17.98 After-sales service worker 8.49 After-sales service worker 19.18
3 Department store salesperson 17.19 Toll collector 9.51 Drivers of public transportation 17.81 Teller 8.32 Hospital receptionist 17.22
4 Hotel staff 17.12 Teller 9.50 Teller 17.59 Call center operator 8.03 Public office receptionist 17.11
5 After-sales service worker 16.97 Hotel staff 9.46 After-sales service worker 17.59 Hotel staff 7.86 Call center operator 17.09
6 Daycare worker 16.88 Nurse 9.40 Hotel staff 17.21 Flight attendant 7.74 Department store salesperson 16.88
7 Toll collector 16.83 Department store salesperson 9.29 Case worker 17.01 Fire fighter 7.72 Case worker 16.73
8 Nurse 16.77 Drivers of public transportation 9.27 Nurse 16.87 Nurse 7.57 Hotel staff 16.58
9 Hospital receptionist 16.64 Hospital receptionist 9.16 Public office receptionist 16.64 Department store salesperson 7.51 Nurse 16.54
10 Drivers of public transportation 16.60 Public office receptionist 8.92 Hospital receptionist 16.60 Drivers of public transportation 7.40 Fire fighter 16.54
11 Public office receptionist 16.30 Fire fighter 8.90 Department store salesperson 16.52 Public office receptionist 7.33 Drivers of public transportation 16.52
12 Fire fighter 16.07 Daycare worker 8.54 Flight attendant 16.30 Hospital receptionist 7.02 Flight attendant 16.50
13 Case worker 15.64 Case worker 8.52 Fire fighter 16.16 Daycare worker 6.61 Teller 15.89
14 Flight attendant 15.05 Flight attendant 8.50 Daycare worker 16.09 Case worker 6.45 Daycare worker 15.74
  1. aMean scores on the Korean Emotional Labor Scale (scores have not been converted to the 100-point scale)