Table 5 Comparison of scores on the Korean Emotional Labor Scale between toll collectors and workers in other service occupations
From: The relationship between emotional labor status and workplace violence among toll collectors
Emotional demanding and regulation | Overload and conflict in customer service | Emotional disharmony and hurt | Organizational surveillance and monitoring | Organizational supportive and protective system | ||||||
|---|---|---|---|---|---|---|---|---|---|---|
Ranking | Type of occupation | Scorea | Type of occupation | Scorea | Type of occupation | Scorea | Type of occupation | Scorea | Type of occupation | Scorea |
1 | Call center operator | 17.45 | Call center operator | 10.04 | Toll collector | 19.23 | Toll collector | 8.70 | Toll collector | 19.59 |
2 | Teller | 17.40 | After-sales service worker | 9.56 | Call center operator | 17.98 | After-sales service worker | 8.49 | After-sales service worker | 19.18 |
3 | Department store salesperson | 17.19 | Toll collector | 9.51 | Drivers of public transportation | 17.81 | Teller | 8.32 | Hospital receptionist | 17.22 |
4 | Hotel staff | 17.12 | Teller | 9.50 | Teller | 17.59 | Call center operator | 8.03 | Public office receptionist | 17.11 |
5 | After-sales service worker | 16.97 | Hotel staff | 9.46 | After-sales service worker | 17.59 | Hotel staff | 7.86 | Call center operator | 17.09 |
6 | Daycare worker | 16.88 | Nurse | 9.40 | Hotel staff | 17.21 | Flight attendant | 7.74 | Department store salesperson | 16.88 |
7 | Toll collector | 16.83 | Department store salesperson | 9.29 | Case worker | 17.01 | Fire fighter | 7.72 | Case worker | 16.73 |
8 | Nurse | 16.77 | Drivers of public transportation | 9.27 | Nurse | 16.87 | Nurse | 7.57 | Hotel staff | 16.58 |
9 | Hospital receptionist | 16.64 | Hospital receptionist | 9.16 | Public office receptionist | 16.64 | Department store salesperson | 7.51 | Nurse | 16.54 |
10 | Drivers of public transportation | 16.60 | Public office receptionist | 8.92 | Hospital receptionist | 16.60 | Drivers of public transportation | 7.40 | Fire fighter | 16.54 |
11 | Public office receptionist | 16.30 | Fire fighter | 8.90 | Department store salesperson | 16.52 | Public office receptionist | 7.33 | Drivers of public transportation | 16.52 |
12 | Fire fighter | 16.07 | Daycare worker | 8.54 | Flight attendant | 16.30 | Hospital receptionist | 7.02 | Flight attendant | 16.50 |
13 | Case worker | 15.64 | Case worker | 8.52 | Fire fighter | 16.16 | Daycare worker | 6.61 | Teller | 15.89 |
14 | Flight attendant | 15.05 | Flight attendant | 8.50 | Daycare worker | 16.09 | Case worker | 6.45 | Daycare worker | 15.74 |